Systems that keep working, years after handover.
Annual and comprehensive maintenance contracts, preventive visits, remote monitoring and on-site response for all six disciplines, under one contract.
Life-safety and security systems must be proven, not assumed.
Voice evacuation, access control and CCTV are only useful if they work at the moment they are needed. Batteries age, firmware falls behind, cameras drift out of focus and storage fills up. Planned maintenance finds these problems before an incident or an inspection does.
One Burraq contract can cover every system in the building, so there is one schedule, one report and one number to call.
AMC or CMC?
Typical scope for each contract type. Every contract is tailored to the site, systems and required response times.
| Scope | Annual maintenance (AMC) | Comprehensive maintenance (CMC) |
|---|---|---|
| Scheduled preventive maintenance visits | Included | Included |
| System health checks and reports | Included | Included |
| Corrective maintenance labour | Included | Included |
| Spare parts and replacement equipment | Quoted separately | Included, as defined in the contract |
| Firmware and software updates | Included | Included |
| Remote monitoring and diagnostics | Optional | Optional |
| Emergency call-out | Per agreed SLA | Per agreed SLA |
| Best suited to | Newer systems, owners with spares budgets | Critical sites wanting fixed annual cost |
What our maintenance covers.
Available across IT, AV, PA and voice evacuation, parking, smart building and security systems.
- Preventive maintenance contracts
- Corrective and emergency maintenance
- Annual maintenance contracts (AMC)
- Comprehensive maintenance contracts (CMC)
- Remote monitoring and diagnostics
- On-site technical support
- Firmware and software upgrades
- Spare parts and replacement equipment
- Service-level agreements (SLA)
- System health checks and performance optimization
We often see the fault before you do.
With remote monitoring, device health, recording status and alarms are watched centrally, and engineers are dispatched with the right parts.
Illustrative dashboard with simulated data. Your platform is configured around your systems and your operators.
Systems installed by others
We can take over maintenance of systems installed by other contractors after an initial condition survey, with a report on defects and risks.
Lifecycle planning
We track end-of-support dates for firmware and hardware and give you a costed upgrade plan, so replacements are budgeted, not emergencies.
Inspection support
Test records and maintenance logs kept ready for authority inspections, insurer audits and internal compliance reviews.
Get a maintenance proposal.
Send us a list of the systems on site, or let us survey them. We will propose a contract scope, visit schedule and service levels.