BIS provides a service driven framework and approach for customers to confidently delegate to us the provision of their services. BIS helps customers to ensure that their services, supporting functions and ICT infrastructure and operations support the productivity, profitably and growth of their business. We do this by helping to eliminate cost and technology risks by delivering a proven model of enabling technologies, underlying processes, standards, best practices and managed ICT infrastructure to support sustained business growth.
Our transition and transformation methodology is a key part of this approach. It consists of a strategic structured transition, and integration program to smoothly move the operations management responsibility from the customer to BIS. Using this approach, the customer transitions responsibility to BIS allowing us to manage, operate and maintain the environment, Information Technology services, enabling functions and technologies under a contract that is measured and aligned to an agreed Service Level Agreement (SLA).
It also incorporates a transformation process that seeks to continuously optimize your ICT operations and enhance your business processes and service needs. BIS typically engages with the customer via our consulting services in order to understand your business, the pain points and the areas that we can provide value-add via our services.
The offered services can vary from basic resource provisioning services, moving to maintenance and service support offerings, towards “Managed Services Lite” services, to eventually full Managed Services.
Managed Services Consultancy
- Due Diligence/Assessments
- Quality Assurance and Process Improvement
- Service Management
- Vendor Management
- BCP/Disaster Recovery
Managed Services Delivery
- Maintenance and Support Services
- Managed Services Lite
- Outsourced /Staff Augmentation Services
- Service Desk
- PMO Services